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FAQs

What are the shipping costs for Oriento Arte products?

Free shipping in ES, FR, and UK

What is the estimated total delivery time for Oriento Arte?

It will take a total of 8-13 business days to receive your order

Do I receive a tracking code for my order?

After purchasing, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

You can track your order through TRACK MY ORDER. Simply enter your tracking number into the tracking portal to view the status of your order.

Is it possible to return a product?

  • ​Window: 7 days from the delivery date.
  • ​Conditions: Unused, undamaged items in original packaging. Personalized/custom items are final sales.
  • Free Returns: For defects, shipping errors, or damage.
  • Customer-Paid: For returns due to a change of mind.
  • ​Refunds: Issued to your original payment method within 7 business days of return receipt.

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